Terms & Conditions

All prices are in Euros and unless stated otherwise, per piece. Valid until December 31st 2017
Prices are excluding VAT.
Prices are subject to change at any time without prior notice.
Return Policy
If you are not entirely satisfied with your purchase.

You have 30 calendar days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. A copy of invoice or the packing slip describing what is returned and why must be provided.
Damaged or obsolete items will not be credited. 
All products to be returned must have an official confirmation from Duchell stating that the return items will be accepted. Distributors are not authorized to agree to returns on behalf of Duchell.
Custom products, special items or non-stock items will not be accepted.
All return are subject to a 15% restocking charge

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will issue a credit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable . If you receive a refund, the cost of return shipping will be deducted from your refund.
Delivery terms
Standard delivery is Ex Works Soesterberg, The Netherlands.
In some circumstances Duchell BV may organise transport on behalf of the customer with a local transport company. In this case the transport costs will be invoiced to the customer. We cannot take any responsibility for lost or damage to goods during shipping.

Freight Damage
Any discrepancy or damage must be noted on the bill of lading at time of delivery. Contact the carrier to file a claim and also notify Duchell. Please note that if the bill of lading has been signed then the customer accepts the delivery and therefore has approved the goods.
Items in the Duchell catalogue carry a 12 month warranty.
Distributors are not authorized to give additional warranty / guarantees without prior approval from Duchell BV.
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